This privacy policy will explain how our organisation uses the personal data we collect from you. The privacy policy is issued on behalf of MTDB Ltd trading as Common Ground.

If you have any questions, including any requests to exercise your legal rights, please contact us using the details set out in the “how to contact us” section below.

This version was last updated on 3 November 2022. We reserve the right to make further changes at any time without further notice to you.
Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

Our Company collects the following data:

Personal identification information (name, company, email address, phone number, and IP address)

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Register online or make an enquiry for our services
Voluntarily complete forms or questionnaires we send you
Voluntary respond to email or phone requests for information, such as billing contact details
Use or view our website via your browser’s cookies
View and sign documentation online
How will we use your data?

Our Company collects your data so that we can:

Provide services and manage your account
Email you/your business invoices or legal agreements
Provide information about industry trends or new services

When Our Company is agreeing legal documents, it may send your data to, and also use the resulting information from, our legal advisors.

Our Company securely stores your data using Google Workspace, XERO, Better Proposals and Productive, all of which is accessed via user controls and password managers.

Our Company will keep your data for the period we work together, for any legally required timeframe (e.g. for finance and tax purposes), and for three years following the end of agreement should you wish to query any of our work products or work with us again. Once this time period has expired, we will delete your data by removing appropriate parts of your customer records in our accounting software, attempt to remind you to remove our access to your tools/services and by manually deleting your client folder from Google Workspace.

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us via the details below.

Our Company would like to make sure you are fully aware of all of your data protection rights. Every person is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Email us at: hello@commonground.digital

Call us at: 01865 648 354

Or write to us at:
1 & 3 Kings Meadow,
Osney Mead,
Oxford,
Oxfordshire,
OX2 0DR
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

Our Company uses cookies in a range of ways to improve your experience on our website and to provide tailored advertising, including:

Understanding how you use our website
Remarketing
Display Network Impression Reporting
Demographics and Interest Reporting

We also use cookies from the following services to track the analytics of our websites and provide tailored advertising:

Facebook
Twitter
HotJar
LuckyOrange
Calendly

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
The Our Company website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

This version was last updated on 3 November 2022. We reserve the right to make further changes at any time without further notice to you.

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@commonground.digital

Call us at: 01865 648 354

Or write to us at:
1 & 3 Kings Meadow,
Osney Mead,
Oxford,
Oxfordshire,
OX2 0DR

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (https://ico.org.uk/).